BOOKING & CANCELLATION POLICIES

BOOKING

Booking Inquiry

 You can make a booking directly at the hotel or though these ways:

• Direct phone call or SMS: +250 788377517
• WhatsApp Calls & Messages: +250 783047180
• Email: residencearaucaria@gmail.com
• Website: araucariaresidence.com
• com: https://www.booking.com/Share-UAinTMB
• Corporate or other Guests inquiring a proforma invoice are required a deposit of 5% of the total value of the proforma.

This deposit is considered as the first payment once the booking is made and is Non-Refundable in the opposite.

Booking Placement & Confirmation

• To be placed and accepted the booking should contain the following: Company name (if applicable), Guests names, TIN, number of guests, arrival and departure dates, length of stay, items to book with prices and the mode of payment.
• The booking is confirmed prior to a deposit of 30% of booking valuing more than 1,000,000Rwf or a deposit of the first night for booking valuing less than 1,000,000Rwf 24hours before check-in otherwise the booking shall not be considered.
• The final payment is made upon hotel check-out or final service delivery except specified otherwise for corporate and other institutions with whom we have signed agreements.
• Corporates and other institutions with our contract must send a Purchase Order 24hours before arrival.

1. Payment

Below are our accepted modes of payment:

• MTN MoMoPay: 140290 on the name of ETS MRK LTD / ARAUCARIA RESIDENCE
• I&M Bank PLC: * 1^st Account 20053321001 (RWF) on the name of ETS MRK LTD / ARAUCARIA RESIDENCE

            * 2^nd Account: 20053321002 (USD) on the name of ETS MRK LTD / ARAUCARIA RESIDENCE

• Use different cards on our POS or Online Payment Platform.

2. CANCELLATION

1. Free of charge

• Cancellation 24hours before 00h01 of the arrival date.
• In case of force majeure.

1. Non-Refundable

• For late cancellations (within 1 day) or No Show, the guest shall be charged the full night amount of the first night.
• In case the guest wishes to shorten their stay while having stayed a minimum of 5 days off their actual booked length of stay.

1. Refundable

• In case of force majeure.
• Only if the guest would like to shorten their stay while remaining with a minimum of 1 night on their actual booked length of stay and having stayed a minimum of 5 days of their actual booked length of stay.